Cancellation Policy — GYM FITNESS STORE LTD
At GYM FITNESS STORE LTD, we believe in giving our customers flexibility — while also being transparent about the process for cancelling orders, preorders, or custom products.
Order Cancellation (Before Dispatch)
If you wish to cancel an order that hasn’t yet been dispatched, we’re happy to help. Please note:
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Cancellations must be requested at least 1 working day before dispatch.
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All cancellations must be made by phone to ensure a member of staff can confirm the request:
📞 0333 038 2800
Preorder Cancellations
Preordered items can be cancelled for a full refund, provided the item has not left our final distribution hub.
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As mentioned, we'll need at least 1 working day’s notice if you plan to cancel, to ensure your item is not processed for final shipment.
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Preorders cancelled after this point may incur return shipping charges.
Custom & Made-to-Order Products
Some of our products — particularly saunas — are made-to-order or customised to the customer’s specification.
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These items become non-refundable once production begins.
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Customers are encouraged to contact us if they wish to confirm when production will begin on their unit.
Cancellation After Dispatch
If an item has already been shipped and you no longer want it:
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Please refuse delivery so it is returned to us.
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You will be responsible for the return shipping cost.
Questions?
We’re always here to help.
📩 Email: info@gymfitnessstore.co.uk
📞 Phone: 0333 038 2800