Return Policy
Last updated: 07/10/2025
Thank you for shopping with GYM FITNESS STORE LTD. We want you to feel confident in your purchase, which is why we offer a fair and transparent returns process in line with UK consumer law.
Returning Unwanted Items
If you’ve changed your mind about a product, you can return it within 30 days of delivery provided the item is unused, unassembled, and in its original packaging. All components, manuals, and accessories must be included, and you must contact us in advance to request the return.
Return shipping costs for unwanted items are the responsibility of the customer. If the return is due to a faulty, damaged, or not-as-described item, we will cover the cost of return shipping and arrange collection or provide a return label.
We reserve the right to refuse any returns that do not meet the conditions above or that are returned outside of the stated time frame.
Non-Returnable Items
For hygiene or safety reasons, certain products may not be returnable once opened or used. This includes, but is not limited to, items such as ice baths or personal wellness equipment. These exclusions will always be clearly noted on the individual product pages.
How to Start a Return
To start a return, please email us at info@gymfitnessstore.co.uk with your order number and reason for return. Our customer service team will respond within two working days with the next steps and the correct return address.
Once your item is received and inspected, we’ll confirm whether a refund or replacement will be issued in line with our Refund Policy.
Additional Notes
Items returned without prior approval or outside the return window may be rejected. Please ensure items are packaged securely to prevent damage in transit. Refunds for approved returns are processed back to the original payment method once inspection is complete.