Return Policy
Last updated: 07/10/2025
1. Our Commitment
We want you to be completely satisfied with your purchase from Gym Fitness Store Ltd.
If for any reason you need to return a product, this policy explains your rights and our process.
This website is operated by Gym Fitness Store Ltd, registered in England and Wales.
Company Details
GYM FITNESS STORE LTD
Registered in England and Wales, Company No. 16348350
Registered Office: 2-3 Sheldon House, Sheep Street, Shipston-On-Stour, Warwickshire, United Kingdom, CV36 4AF
Email: info@gymfitnessstore.co.uk
Phone: 0333 038 2800
2. Countries Covered
We currently ship and accept returns within the United Kingdom only.
Orders placed from outside the UK cannot be processed for return.
3. Eligibility for Returns
We accept returns for both defective and non-defective products, provided they meet the following conditions:
- Items must be new, unused, unassembled, and returned in their original packaging.
- All manuals, accessories, and included parts must be returned.
- You must contact us in advance to obtain return authorisation and instructions.
If a product is faulty, damaged, or incorrect, Gym Fitness Store will cover all collection or return costs.
If a product is returned for any other reason (e.g. change of mind), the customer is responsible for return shipping.
We reserve the right to refuse returns that do not meet these conditions or are received outside the 30-day return window.
4. Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned once opened or used — for example:
- Ice baths
- Water-based wellness or recovery equipment
- Custom-built or made-to-order items
Any non-returnable products will be clearly identified on their respective product pages.
5. Return Window
Returns are accepted within 30 days of delivery.
Requests made after this period may not be eligible unless covered under warranty.
6. Return Method
All returns must be sent by mail to the return address provided once your request is approved.
Please do not send items back without first contacting us, as unauthorised returns may be refused at the warehouse.
A return label is normally included in the package.
If one is not provided, we will supply one upon request.
- For defective or incorrect items, return shipping is free.
- For non-defective returns, the customer is responsible for the return shipping cost.
7. Restocking Fees
A 5% restocking fee may apply to non-defective returns to cover inspection, testing, and repackaging costs.
This fee is not charged for defective, damaged, or incorrect items.
8. Refunds and Processing Time
Refunds are issued once the returned item has been received and inspected.
Approved refunds are processed within 14 days and issued to your original payment method.
Depending on your payment provider, funds may take an additional 3–5 working days to appear.
If an item is found to have been used, assembled, or damaged after delivery, reasonable deductions may be applied to the refund.
9. Exchanges
We accept exchanges for items that arrive damaged, defective, or incorrect.
Please contact our team before returning the item to ensure the correct replacement is arranged.
10. Damaged or Faulty Items
If your order arrives damaged or develops a fault shortly after delivery, please notify us within 7 calendar days of receipt.
Include your order number, a short description of the issue, and clear photos or video evidence.
We will offer a replacement or full refund once the issue has been verified.
11. How to Start a Return
To request a return or exchange, please email info@gymfitnessstore.co.uk with:
- Your order number
- The reason for return
- Photos or videos (if applicable)
We’ll confirm the return instructions and provide the correct return address.
Unapproved returns or deliveries without authorisation may be refused.
12. Contact Us
If you have any questions or need assistance, please get in touch:
Email: info@gymfitnessstore.co.uk
Phone: 0333 038 2800
Support Hours: Monday to Friday, 8:30 am – 5:00 pm